Hatica TrustSecurity at Hatica
Hatica is fully committed to the California Consumer Privacy Act (CCPA). The CCPA is a law that allows any California consumer to request all the information a company has saved on them, as well as a full list of all the third parties that data is shared with. If you wish to request your information that Hatica has collected from you, please submit your request to firstname.lastname@example.org.
Hatica is in full support of the General Data Protection Regulation (GDPR). GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. The regulation allows EU citizens to request all the information a company has saved on them, in addition to requesting that all personal information is removed from a company’s systems and any subprocessors who have handled their data. If you wish to request your information that Hatica, and its subprocessors, have collected from you, please submit your request to email@example.com.
We’re committed to building a product with a robust set of security features to keep you and your customers safe.
Hatica audit logs capture all changes made to trust center content including topics, roadmap items, FAQs, and resources. The log tracks the type of change, the time it happened, the member who made the change, and when applicable, the version history of the change. This includes all comments and member activity such as invitations and joins.
Google SSO enables Gmail and G Suite users to sign in to other applications such as Hatica using their Google account. SSO simplifies the management of passwords and identity, helping improve security by reducing the potential for stolen passwords among other attacks.
Data Encrypted At-Rest
Hatica data is hosted at Amazon Web Services (AWS). All data is encrypted at rest with AES-256, block-level storage encryption. Keys are managed by Amazon, and individual volume keys are stable for the lifetime of the volume. You can find more detail about EBS encryption here.
Data Encrypted In-Transit
Hatica uses HTTPS for all applications and SSL for all database connections to protect sensitive data transmitted to and from applications.
Your privacy is important to us. It is Hatica’s policy to respect your privacy regarding any information we may collect from you across our website. Hatica only collects data that we need and only retains it for as long as necessary.
Hatica does not share any personally identifying information publicly or with third-parties, except when required to by law.
Data Breach Notification
In the event of unauthorized access to data, Hatica will notify its customers and other affected parties about the breach within 24 hours, or as required by law, as well as take specific steps to remedy the situation to prevent future incidents.
Incident Response Plan (IRP)
Hatica has an Incident Response Policy that outlines its Security Incident management process. The policy describes escalation procedures and communication plans in case of an incident. It ensures incidents are remediated as quickly as possible and keeps affected customers informed.
Availability and Reliability
Hatica’s system availability can be viewed in real-time at https://status.hatica.io.
Hatica will provide documents upon request. Please submit your request to firstname.lastname@example.org.
Employee Security Training
Employee Workstations Automatically Locked
Employee Workstations Encrypted
Business Continuity Plan
Hatica has automated data backups that run daily to protect against data loss.
Hatica hosts its application on Amazon Web Services. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. For additional information visit the AWS Security page.
|Amazon Web Services||Hosting service provider||USA|
|Hasura||Data service provider||USA|
|Intercom||Customer service and live chat||USA|
|Zoho Helpdesk||Customer service||USA|
|Segment||Customer data and product improvement||USA|
|New Relic||Monitoring and logging stability||USA|
If you believe you’ve discovered a security-related issue, please contact us at email@example.com