Customer Success Specialist - Onboarding

About Hatica

Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.

We are looking for an experienced and customer-focused Customer Success Specialist - Onboarding to join our team. The successful candidate will be responsible for guiding our new customers through the onboarding process, providing them with best-in-class service to ensure their success with our product.

Experience - 2 to 3 years

Work timezone: EST/PST/Any US timezones preferred

Primary responsibilities include:

  • Create a personalized onboarding plan for each new customer, tailored to their specific needs
  • Help customers set up their accounts and make sure they understand how to use our product
  • Identify customer needs and provide solutions to ensure customer satisfaction
  • Monitor customer usage and provide feedback and suggestions to ensure customer success
  • Provide customer support and troubleshoot any customer issues
  • Monitor customer onboarding process and proactively identify opportunities for improvement
  • Maintain up-to-date records of customer interactions

The ideal candidate will have:

  • Prior experience in an onboarding role and has worked as an engineer or at least worked closely with engineering teams and understands the processes
  • Experience as a customer success manager where you’ve maintained excellent engagement and built strong relationship with your clients
  • Excellent communication skills, both written and verbal
  • Strong problem solving and troubleshooting skills
  • Excellent customer service skills
  • A positive, can-do attitude
  • The ability to work independently with minimal supervision
  • The ability to work in a fast-paced environment
  • Familiarity with customer relationship management (CRM) software is a plus


  • Work with the best and brightest on a global cutting-edge SaaS product
  • Performance oriented culture built on fairness and inclusivity
  • Competitive Compensation
  • Flexible work hours
  • Fully remote team, work from anywhere
  • Monthly work-from-home stipend for your work setup


2 to 3 years



Preferred Locations



Customer Success
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